Effective Feedback: Developing Leadership Skills Through Daily Communication

Summary:

Feedback is a potent communication skill. Leadership demands that this skill be used often and appropriately. By listening carefully to what people say, we can clarify our own thinking and direction; we can learn things about ourselves that we couldn't learn otherwise; and by using feedback to support and empower other people, we build trust and enhance our relationships with them.

Objectives:

• To strengthen a culture of LEARNING and enrich employee potential through improved feedback to and from management and peers.



• To embrace performance evaluation opportunities as not a solely annual event but regular occurrence that promotes informal feedback for continuous growth and development.



• To create caring environments that exhibit the courage it takes to administer feedback in healthy and productive ways, diminishing instances of office politics, surprises, lack of communication or miscommunication to occur.



• To broaden participants' perspectives by illustrating how scenarios viewed through different roles, lead to different reactions and solutions which create increased understanding and empathy.

Program Description:

Participants will be given an opportunity to provide and receive feedback from their peers. The session focuses on the feelings and perceptions of the sender and the receiver. Learners discuss the desired outcome and purpose along with discussion of the impact of attitude and verbal as well as non-verbal communication when giving and receiving feedback. They will explore common feelings about giving and receiving feedback, select the appropriate medium for receiving and providing feedback, identify components of effective feedback, and demonstrate receiving feedback. The facilitator presents formulas for presenting and receiving feedback through numerous media and role play activities.

Approach:

4 hour facilitated seminar

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