Effective Listening

Summary:
This workshop will provide participants with a powerful conceptual framework and practical insights for understanding the impact of differing listening styles and managing them with a view that fosters organizational learning and personal development.

It's estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such miscommunications is our listening approach. Behavioral research shows that people listen with a preferred listening approach.

Communication is the methodical process of building relationships and finding ways to achieve win-win results. If you begin by listening better and applying the principles you learn in this workshop, the quality of your relationships will improve and individual, team and organizational effectiveness will rise considerably.

Program Overview

• Humorous concepts illustrating the reality that people are different; predictably different.


• Overview of the five dominant listening styles.


• Exploration of how each style:
  • Responds to or reacts to emotional pain
  
  
  • Seeks to control his or her environment
  
  
  • Leads and follows
  
  
  • Makes decisions
  
  
  • Communicates
  
  
  • Deals with change and conflict
  
  
  • Processes information
• Tools for working effectively with each style


• Time for feedback, personal responses and specific questions.

Outcomes

Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening ProfileŽ helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

• discover their natural approach to listening


• capitalize on their listening strengths


• learn how different listening approaches impact listening effectiveness


• improve their ability to understand the purpose of different communications


• use listening approaches appropriate to the situation


• overcome listening barriers and reduce conflict


• enhance individual and team performance

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