Email Communications

Everyone in your company using email, impacts your business. The challenge is the sender's and receiver's of email cannot be seen or be heard. Therefore, the way we communicate via email requires a unique set of specific skills that are different from face-to-face or telephone skills. This half day program includes:

Crafting a professional email message tailored to your audience!

Seven Essential Practices for Email

1. Using email with care - Maintaining the human touch.


2. Responding promptly.


3. Being aware of your audience - Modifying language, tone, and level of detail.


4. Showing respect and being courteous.


5. Formatting with brevity.


6. Communicating effectively and clearly.


7. Proofreading for Professionalism.

Managing email effectively and overcoming email overwhelm!

• Strategies to effectively manage email.


• Uses for email - Identifying types of email communication that are effective and fast.


• Tips for sending and receiving email - strategies and techniques for managing email.

Participant Manual:

The participant's manual is a step-by-step guide for the learners. The manual includes exercises, reference material, self-tests, practice exercises, case studies, and action plans.

Training Format:

Training may be delivered in a half-day program.

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