Managing and Resolving Workplace Conflict

Summary:
Learning to embrace conflict, an essential step towards organizational improvement, is at the heart of this exciting learning lab. By understanding the fundamental choices everyone possesses in resolving conflict, participants are empowered to address conflict situations as opportunities, to strengthen relationships and produce better results than anticipated. Using a proven model for understanding the nature of conflict, this workshop increases individual awareness of their own conflict resolution style, the benefits and growth opportunities it lends and strategies for determining the most effective conflict resolution approach for different situations. It is crucial to learn to manage everyday differences because unhealthy conflict destroys good will and causes defensiveness, anger, blame and resentment. If you want to learn how to take control of conflict situations, come be a part of this workshop!

Why sign up for this workshop?

With over 10% of most associates' time spent on resolving conflict with internal and external customers, learning how to realize the best outcomes from conflict is an essential skill to develop. You will learn a useful and memorable model that can be applied to everyday situations allowing you to realize immediate changes with regard to attitudes and behaviors toward conflict.

How will this workshop benefit you?

Conflict situations offer a wide range of choices - choices in how you choose to frame/interpret others' actions and behavior, and choices as to how you respond. The Thomas Kilmann Conflict Resolution Instrument in conjunction with this program; will offer you the added awareness and foresight to make an objective evaluation of what is happening and respond appropriately.

Workshop format

Our workshops are highly interactive and focus upon experiential learning. Participants will be exposed to a unique combination of presentations, film clip analyses, negotiation simulations and other exercises over the full day workshop.

Program Overview

• The role of conflict for innovation and organizational improvement



• Impact of conflict and individual perceptions regarding conflict



• Overview of the five dominant conflict resolution styles



• Exploration of how each style is useful and necessary in different situations



• Role play and coaching sessions for working effectively with each style



• Time for feedback, personal responses to the accuracy of the information, and specific questions.

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